The Loyalty Link: How Loyal Employees Create Loyal Customers Dennis G. McCarthy

ISBN: 9780471163893

Published: April 25th 1997

Hardcover

198 pages


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The Loyalty Link: How Loyal Employees Create Loyal Customers  by  Dennis G. McCarthy

The Loyalty Link: How Loyal Employees Create Loyal Customers by Dennis G. McCarthy
April 25th 1997 | Hardcover | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 198 pages | ISBN: 9780471163893 | 10.34 Mb

This book discusses what businesses need to do to increase employee loyalty and why. Using real-life examples, it shows how employee satisfaction is linked to employee loyalty and ultimately to customer satisfaction. This in turn leads to customerMoreThis book discusses what businesses need to do to increase employee loyalty and why. Using real-life examples, it shows how employee satisfaction is linked to employee loyalty and ultimately to customer satisfaction.

This in turn leads to customer loyalty which will improve sales, competitiveness, and market share.



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